Since we deal in organic food products, we generally do not accept returns due to hygiene and safety reasons. However, we offer replacements or refunds in specific cases detailed below.
You are eligible for a full refund or replacement if:
To start a return/refund request, you can contact us at hello@haatwale.com within 24 hours of receiving the order. Please attach photos of the damaged or wrong product.
If your return is accepted, we will initiate a refund to your original payment method. Please remember it can take 5-7 business days for your bank or credit card company to process and post the refund.